Image Quality Policy

You are responsible for the quality of the images you upload. Porcelain, acrylic and enlargements reproduce the photo exactly as provided: a blurry, small, dark or damaged photo will look the same — or more noticeable — on the final product.

Our quality meter

Our designer estimates the print resolution (DPI) of your photo at the size you chose:

• Excellent (250+ DPI) and Good (150–249 DPI): expected to print sharply.
• Fair (100–149 DPI): may look slightly soft.
• Low (under 100 DPI): will likely look blurry or pixelated.

The meter is a guide based on pixel size only; it cannot detect focus, motion blur or compression.

Tips for the best result

• Upload the original file, not a screenshot or a photo forwarded through WhatsApp, Facebook or text messages.
• Choose a photo where the face is in focus, well lit and facing the camera.
• For old prints, scan them at 600 DPI or photograph them in daylight without glare.
• Avoid zooming in heavily on a small part of a group photo.

Need help?

Add Designer review or Photo restoration to your item, or use our photo restoration service. A designer will improve the image when possible and contact you before production if the result may not meet your expectations.