Returns & Remakes

Every product is made specifically for you, so we cannot accept returns for change of mind. We stand behind our work and will make it right when something is our fault.

We will remake or refund your item when

• It arrives broken or damaged in transit (see the Shipping Policy).
• It has a manufacturing defect such as cracks, glaze bubbles or missing areas of the image.
• The text or layout differs from the design you approved because of our error.
• A porcelain photo fades or peels from normal outdoor exposure within the warranty period (limited lifetime warranty against fading under normal conditions).

We cannot remake or refund when

• The image prints blurry, pixelated, dark or damaged because of the quality of the photo you uploaded (see the Image Quality Policy).
• Spelling, names, dates or cropping match the preview you approved.
• Small color variations between your screen and the printed porcelain.
• Damage from impact, vandalism, improper installation, cleaning with abrasive products or natural disasters.

How to request a remake

Email support@myamemorials.com within 14 days of delivery with your order number and photos of the item. Approved remakes are produced and shipped at no cost.