Shipping Policy

Where we ship

We currently ship to addresses within the United States (all 50 states, D.C. and Puerto Rico). P.O. boxes are accepted for USPS services only.

Shipping rates

Shipping options and prices are calculated at checkout based on the destination, the size and weight of your items. Rates include packaging designed for fragile porcelain and insurance for the declared value.

When it ships

Orders ship after production is complete. You will receive an email with the carrier and tracking number when your package leaves our studio.

Damaged in transit

If your item arrives broken or damaged, keep the packaging and email photos of the box and item to support@myamemorials.com within 7 days of delivery. We will remake and reship it at no cost.

Lost packages

If tracking shows no movement for 7 business days or the package is marked delivered but you did not receive it, contact us and we will open a claim with the carrier and remake your order when the claim is confirmed.

Address errors

Please double-check your shipping address. Packages returned because of an incorrect or incomplete address can be reshipped at the customer's cost.